In the course of conducting our business, we collect personal information from you including, but not limited to:
We may collect and store the clinical notes and / or clinical assessments of service providers who are registered with us, such as psychologists, dieticians, speech pathologists, diabetic educators, physiotherapists and other health providers ('Providers') which relate to your consultation with the Provider if we are requested to do so by the Provider. The personal information we collect is reasonably necessary for the purposes of conducting and improving our business and our products and services. Given the nature of the products and services we offer, some of the information we collect may be sensitive information including health information. This information may be collected in a number of ways, including:
Personal information collected by us may include:
We endeavour to only collect personal information about you from you, where it is reasonable and practical to do so.
Lysn (including its staff, contractors and volunteers) will use the personal information you provide in the provision of services to you.
We may use personal information you provide for evaluating, improving, personalising and developing our business, the Website, our other products and services, and to protect our users. We may also use your personal information in the course of:
We automatically gather information to monitor the use of the Website and our other products and services. Most of the data we collect is aggregated, and such aggregated information is effectively anonymous to us.
Sometimes you will be asked to confirm that you agree to a particular activity, or the collection of your personal information for a specific purpose. Though we usually collect aggregate data, we will make it clear to you if any information is being collected in a way that could personally identify you.
In the course of conducting our business, we may also disclose your personal information to other entities including:
We will not use or disclose information about individuals for other purposes without consent, except in exceptional circumstances, such as if disclosure is required by law or is necessary to protect the rights or property of Lysn or any other individual, or to lessen a serious threat to a person’s health or safety. This may include if we have concerns that there is a serious threat to your health or safety.
Certain services we provide and features on the Website are open to any other account holders to view, including, but not limited to, our blog (if any), community forum (if any) and certain aspects of your personal user profile. Any information you create or post in these locations may be available and accessible to other users of the Website.
The Website may also enable you to upload, post, transmit, display, perform or distribute content, information or other data, which may include your personal information. Any information that you choose to disclose by means of such features will become public information.
We strongly urge you to exercise caution when deciding to disclose your personal information by such means. You agree to assume all responsibility for all personal information that you have made public.
We will use all reasonable endeavours to maintain the security of personal information we collect against misuse, interference, loss, unauthorised access, modification or disclosure.
Data transmissions over the Internet cannot be guaranteed to be fully and absolutely secure. The Website and our services have security measures in place designed to protect against the loss, misuse and alteration of the information under our control. The precautionary steps we take to protect personal information include:
We cannot ensure or warrant that your personal information will always be secure during transmission or protected from unauthorised access during storage therefore you provide your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been unauthorised use of your personal information in connection with the Website.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's storage drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some of the features of the Website or our other products and services.
Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier and are used to track the online movements of users or to access cookies.
Unlike cookies which are stored on the user’s computer storage drive, web beacons are embedded invisibly on web pages (or in e-mail).
Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns.
We may disclose personal information to outsourced information technology service providers, including cloud computing providers and data storage providers, based overseas and located in the United States of America and Europe.
With the exception of the above, we will only disclose your personal information to an overseas recipient if:
If you use a Link to access a third party website, you do so entirely at your own risk. You should always read the applicable privacy policies on the other website.
If you have established an account with us, you may access and amend your personal information through the Website after you log in. It is your responsibility to ensure that all of your personal information is accurate and kept up to date.
If you wish to amend personal information that we hold that you are not able to amend through the Website, please contact us by writing to our Privacy Officer at firstname.lastname@example.org.. We will reasonably endeavour to respond to your request for access within 7 business days. You are responsible for advising us of any changes to your personal information.
If you wish to delete your profile from the Website, please contact us by writing to our Privacy Officer at email@example.com. Please be aware there may be residual information left behind on our servers from your profile / personal information which is beyond our control. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests.
From February 2018, pursuant to the Privacy Act 1988, we will be required to notify you and the Australian Information Commissioner if we suspect that a data breach (relating to your personal and / or health information) has occurred and there is real risk of serious harm to you as a result of the breach.
For any further information about this Policy please contact us at firstname.lastname@example.org.
If you have any concerns about how we manage your personal information, you may write to our Privacy Officer at email@example.com. All complaints made will be dealt with in confidence. We will reasonably endeavour to provide a response within 30 days of receipt of your complaint.
If you are not satisfied with our response, you may lodge a complaint to the Office of the Australian Information Commissioner (‘OAIC’) by writing to the OAIC at GPO Box 5218, Sydney NSW 2001. For further information about the OAIC, please visit www.oaic.gov.au.